FAQ's

How do I get started?

To begin your journey with us, please complete our contact form. A member of our team will reach out within one to two business days to guide you through the next steps. Once you gain access to our secure client portal, you can schedule your initial intake session. This first meeting is a dedicated space for us to explore your goals and determine how we can best support you. It is essential that we both feel confident that our partnership is a strong fit for your therapeutic needs.

What happens during intake?

Upon scheduling your intake, you will receive several forms via the Headway portal. These documents help us understand your background and the specific challenges you are currently facing. During the session, we encourage you to share any questions or concerns you may have about the therapeutic process. Our primary objective during intake is to build a professional connection and establish a clear, collaborative path forward for your care.

How is is services and billing set up?

You are able to manage insurance, fill out intake forms, and pay securely through your one online account that will be provide to you at no additional cost via Headway.

In what case would I be referred to another therapist?

Our commitment is to provide you with the highest standard of ethical care. If we determine that your specific needs fall outside our clinical scope of practice, or if our therapeutic approach is not the most effective for your goals, we will provide a warm referral to a new therapist that is a better fit. We believe that ensuring you work with the most appropriate provider is always in your best interest.

How often will I need to see a therapist?

The frequency of therapy is tailored to your unique situation, though most clients find that weekly or bi-weekly 60-minute sessions provide the best momentum for growth. We will discuss a recommended schedule during your intake and continue to adjust it as you progress through treatment to ensure you feel properly supported.

Can I have my sessions from any location?

Due to state licensing regulations, our therapists can only provide services to individuals who are physically located within the state of Virginia at the time of the appointment. To protect your confidentiality and ensure a safe therapeutic environment, we require that you attend your sessions from a private, secure location, such as your home.